对小企业而言，和任何人一样，电子邮件成为了一种生活方式。你没有时间和顾客、其他人唠嗑，那么还有什么比发邮件更好的方法。不过，当你发邮件时需要一些礼仪，尤其如果你想看上去专业一些。另外，还有一些无论如何都要避免的错误。

         When it comes to etiquette, just remember these few things. Don't write while you're angry. You'd be surprised how easy it is to have things get out of control over the internet. Wait, calm down, and have someone else edit your email for you. Don't use sarcasm. You may think it's funny and clever, but the person that you're dealing with won't. DON'T USE UPPERCASE. People don't want to feel like you're shouting at them, and on the internet, uppercase is the equilavent of yelling. Use clear subject lines. People are extremely busy. By being able to scan the subject lines, it tells them what is important and needs to be addressed first. Keeping your emails short also helps with this. People don't have time to read something that is pages long. Keep it to just a couple of paragraphs at most.

        提到礼仪，只要记住几点。不要在生气的时候写信。你也许会惊讶在互联网上让局面失控是多么容易地一件事。等一等、平静心情，让别人为你编辑邮件。不要嘲讽，你也许认为那是“机智”是“幽默”，但是接受方却不会那么认为；(英文)不要用大写。人们不喜欢你对他们大吼，而在互联网上大写就等于在大叫。用明确的主题，人们很忙，通过看主题，告诉他们什么是重要的，需要首先处理。保持邮件内容简短也有助于这一点。因为人们没有时间看长篇大论。

          Another mistake that people tend to make is to send an email to the wrong person. Service providers are trying to make it easier for you by creating an address book where one click can send an email to a person, however, this also makes it easier for you to make a mistake. Clicking on the wrong person is extremely common. So just double check to make sure that you have the right recipient.

        人们往往会犯下的另一个错误是把电子邮件发错。服务商为了使你方便添加了一个地址簿，只要点击就能把邮件发送给一个人，不过这也让人们更容易犯错误。点错了接受人非常普遍。只要再检查一遍，确保收信人是对的就可以了。

        Using one email address for everything that you do. Although you might think this is a good idea, this will make it harder for you in the long run. It's a lot easier to have separate emails for business, personal, even shopping needs. If you only have a few minutes and need to take care of something regarding business, you don't want to have to scan through a lot of personal emails trying to find the one that you're looking for. By keeping it separate it just helps you stay more organized.

   用一个邮件地址做任何事情。虽然也许你认为这是一个好主意，长久会让你难办。将邮件分为个人、公司甚至购物三类就容易地多。如果你有几分钟的话，需要处理公事，那么就不会在个人邮件堆里找一封工作电子邮件。分开让你更有组织性。